CreateMyChat.com

Privacy Policy

Last updated: August 1, 2024

1. Introduction

Welcome to CreateMyChat.com. We are committed to protecting your personal information and your right to privacy when you use our platform to create, manage, and deploy AI-powered conversational agents ("Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. If you have any questions or concerns about this policy or our practices, please contact us at privacy@createmychat.com.

2. Information We Collect

We collect information in the following ways:

  • Information You Provide to Us:
    • Account Information: When you register for an account, we collect information such as your name, email address, password, and potentially payment information if you subscribe to a paid plan.
    • AI Agent Configuration Data: Information you provide to configure your AI agents, including prompts, persona descriptions, branding details, and model selections.
    • Knowledge Base Data: Files, website URLs, text snippets, or other data you upload or link to train your AI agents ("Training Data"). You retain ownership of your Training Data.
    • Communications: If you contact us directly (e.g., for support), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
  • Information We Collect Automatically:
    • Usage Data: We automatically collect information about your interactions with our Services, such as IP address, browser type, operating system, pages viewed, features used, dates and times of access, and referring website addresses.
    • Analytics Data: We collect data related to the performance and usage of the AI agents you create, including conversation logs (subject to controls described below), popular queries, and interaction metrics. This helps us improve our Services and provide you with insights.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  • Information Processed by Your AI Agents:
    • End-User Interactions: When end-users interact with the AI agents you deploy on your website(s), the agent processes the text of those conversations to generate responses. We may temporarily log conversation data for operational purposes (e.g., debugging, monitoring for abuse) and provide you with access to conversation history and analytics through your dashboard. You are responsible for ensuring your use of the AI agent complies with applicable privacy laws regarding your end-users.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services;
  • Improve, personalize, and expand our Services;
  • Understand and analyze how you use our Services;
  • Develop new products, services, features, and functionality;
  • Process your transactions;
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (subject to your opt-out rights);
  • Facilitate account creation and management;
  • Train and improve our underlying AI models (only using anonymized and aggregated data, never your specific confidential Training Data unless explicitly permitted for fine-tuning services you opt into);
  • Provide you with analytics regarding your AI agent performance;
  • Find and prevent fraud and abuse;
  • Comply with legal obligations.

4. How We Share Your Information

We may share the information we collect in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • With AI Model Providers: To provide the core AI functionality, the text input to your AI agents (including prompts and end-user queries) is processed by underlying large language model providers (e.g., OpenAI). These providers have their own privacy practices regarding the data they process. We configure these services where possible to prevent them from using inputs/outputs to train their own models.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.
  • To Comply with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell your personal information or your Training Data.

5. Your Training Data and AI Agent Conversations

You retain all rights to your Training Data. We will only use your Training Data to provide and improve the Services for you, specifically for training the AI agents you configure. We implement security measures to protect your Training Data.

Conversation data generated by interactions with your AI agents is accessible to you through your dashboard. We recommend you establish your own policies regarding the handling and retention of conversation data generated by your agents, especially concerning end-user privacy.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us at privacy@createmychat.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may email us at privacy@createmychat.com or by post to:

CreateMyChat.com

Disclaimer: This is sample text generated for illustrative purposes. It is NOT legal advice. You MUST consult with a qualified legal professional to ensure your Privacy Policy is accurate, complete, and compliant with all applicable laws and regulations for your specific business practices and jurisdiction(s).